CUSTOMER PROFILE VALIDATION (CPV)
CPV is one of the major vertical for BRIGHTO. Under CPV vertical, we provide various verification services like – Address Verification, Tele Verification, Document Verification etc. to Banking and Non- Banking Sectors, Insurance Sectors.
We handle major volume of Credit Cards, KYC and Retail Assets Products including Personal loan, Business loan, Auto loan, Education loan, TW loan, Loan Against property / Mortgage Loan, Commercial Vehicle & Home loan etc.
Address Verification
We conduct Residence / Business address verification activity to confirm applicant / candidate existence at given address. Our Field Executives personally visit to the givennand gathered maximum information about the applicant. Following information gathered at the time of verification.
I. Residence Address Verification
II. Business Confirmation
TELE Verification
We called up to the applicant / candidate on the given contact number and collect maximum information over phone as well as verify whether applicant is reachable at the given contact number.
I. Residence Tele Verification
II. Business Tele Verification
FRAUD & RISK CONTROL UNIT (FRC)
RCU Services
I. Screening & Sampling Process
This is Pre – Sanction activity done for Various Retail loan products and in this we do screening of 100% files logged in, and look for any subspecies documents / profile. We collect the samples of those documents up to prescribed percentage of logged in files for Verification and detailed report with findings is submitted in agreed Turnaround time
II. Document Verification
We verify the authenticity of KYC / Income and other documents with the issuing
authorities which could be the registrar, the hospital, Passport office and other concerned authorities and highlight any mismatch or discrepancy detected (during verification) between the details mentioned on document and that found in the authority
I. Screening & Sampling Process
This is Pre – Sanction activity done for Various Retail loan products and in this we do screening of 100% files logged in, and look for any subspecies documents / profile. We collect the samples of those documents up to prescribed percentage of logged in files for Verification and detailed report with findings is submitted in agreed Turnaround time
II. Document Verification
We verify the authenticity of KYC / Income and other documents with the issuing
authorities which could be the registrar, the hospital, Passport office and other concerned authorities and highlight any mismatch or discrepancy detected (during verification) between the details mentioned on document and that found in the authority
Seeding & Mystery shopping
Seeding & Mystery Shopping is an activity conducted to check
- Customer identification process followed by respective Units / Associates
- Apparatus, equipment and infrastructure employed for conducting Activities
- Sacrosanctity of services and approach, process being conducted by Units / Associates
- Dealer Stockyard Audit
- Dealer Stockyard Audit is an activity conducted to check- To identify or Analyze the Utilization of Funding done by Bank’s / Financial Institute to
- Dealer’s for their working Capital
- Analysis & Tracking of physical stock available at stockyard, stock in transit & sold Stock
- Re-finance for new additional stock
Investigation
- Investigation is a Desk check & field check conducted to find out
- Correctness of Documents or Information Provided by any Applicant
- Checking of his background & Involvement in political/illegal activity
- Cross checking his criminal background
- Checking of relationship with business associates of Customer
- Checking of his Lifestyle with connection to his monthly earning
- Previous Employer Feedback checking on his integrity
DOCUMENTS COLLECTION & REVIEWS (DCR)
Under Brighto Document Collection and reviews, we conduct the following activities.
I. Document Fulfillment for Retail / Cards Application
Once the Lead generated by alternate Channels, we contact the customer and collect the filled Application form, KYC and Income documents. We also verify the Documents against the Originals at the same time
II. Post Disbursement Documents Collections
We help in collecting Post Disbursement Documents i.e. RC Book, Invoice by Contacting Customer / Respective dealer
III. ECS Pick-up & Submission / Activation
We help in Collecting ECS Mandates from Customers and can also verify / submit the same to Customer’s Bank for further process
IV. Liability KYC Document Pick-up
In KYC refresher process, we contact customer and collect required KYC Documents
V. Cheque Pick-up
We visit to the Customer’s address as per Appointment and collect the Premium Cheque of Specified Amount. We also deposit the same into Client’s Bank Account
VI. PMS Document’s fulfillment
We Visit to Investor’s address as per appointment to get the agreement signed and collect required documents. We also verify the Documents against the Originals at the same time
I. Document Fulfillment for Retail / Cards Application
Once the Lead generated by alternate Channels, we contact the customer and collect the filled Application form, KYC and Income documents. We also verify the Documents against the Originals at the same time
II. Post Disbursement Documents Collections
We help in collecting Post Disbursement Documents i.e. RC Book, Invoice by Contacting Customer / Respective dealer
III. ECS Pick-up & Submission / Activation
We help in Collecting ECS Mandates from Customers and can also verify / submit the same to Customer’s Bank for further process
IV. Liability KYC Document Pick-up
In KYC refresher process, we contact customer and collect required KYC Documents
V. Cheque Pick-up
We visit to the Customer’s address as per Appointment and collect the Premium Cheque of Specified Amount. We also deposit the same into Client’s Bank Account
VI. PMS Document’s fulfillment
We Visit to Investor’s address as per appointment to get the agreement signed and collect required documents. We also verify the Documents against the Originals at the same time
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