Call Center

Workforce Management
A native workforce management solution for built-in fully integrated forecasting and scheduling in our Call Center platform.

Recording
We record calls and agent screen activity for compliance, quality assurance or Coaching.

Integrations
Centralise and sync all the systems that the business relies on. From single sign-on to CRM—we’ve got everything covered.

Team Collaboration
Our Team is fully collaborated for easy work flow and best possible reduction in TAT via mail or end to end communication.

Reporting and Analytics
Our all workflow is very closely monitored and all quality checks are met by the Quality experts who are ace in their platform.

Quality Management
We review and score all calls and screen recordings using predefined or custom evaluations.

Flexible Voice
We have a flexibility of voice as to get in touch with the customers in their native language.

Unified communications
We have a state of the art communication Were all systems are integrated and Contact is made within all possible ways allotted.